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In the Spotlight - Air 21

Offered to selected businesses, the Facilities Management service enables companies without the sponsorship from their bank to collect Direct Debit. Interbacs’ processing team manages the administration and monitoring process; allowing SME businesses to benefit from the support of a professional qualified Bacs team.

Air 21 is a telecoms solutions provider based in Birmingham, their products benefit the end user by providing them with efficient dialling facilities and applications, which improve productivity, efficiency and customer contact rates.

“As winners of the Support Team of the Year in the 2013 European Call Centre Awards and finalists in 2014 and again in 2015, we are proud of our achievements but we certainly don’t rest on our laurels. We are always striving to go that extra mile for our customers and make sure we not only deliver on our promises, but we exceed expectations too”. – Shahid Ahmed,CEO of Air21.

“They (Interbacs) have provided an efficient service and they’re always available to answer any queries or concerns”.

Air21 made the decision to use Interbacs as their Direct Debit solutions provider through industry research and recommendations. I asked Kumail what it has been like working with us and he said, “It’s been great working with the Interbacs team. They have provided an efficient service; they are always available to answer any queries or concerns. Also our processes within the accounts department have become seamless ensuring that we don’t have to deal with any problems with Direct Debits”

I asked Kumail if he has been impressed by anything in particular with our service and whether he would recommend Interbacs’ Facilities Management to other businesses, he told me: “Yes I would recommend Interbacs as it’s a great system for collecting money effectively without much work on our side. I am impressed by Interbacs overall efficiency and customer service.”

Here at Interbacs, we are very pleased to be able to offer our Facilities Management service to Air21 and support their Bacs and Direct Debit payment management needs. We look forward to many more years of our prosperous commercial relationship with the award-winning Air 21!

For more information on our Bacs and Direct Debit payment solutions, please visit our website. Alternatively contact us via email on or call us on 08444 127 180.