Direct Debits make paying bills, subscription services, energy bills, and housing costs easy. They...
Paperless Direct Debit: What all service users must have
A paperless Direct Debit allows a business to sign up customers for Direct Debit collections. This can be done in a variety of ways, from online sign-ups to over the phone or face-to-face to name but a few. The major advantage of Paperless Direct Debits is that they make the sign-up process significantly simpler and faster. There are fewer administrative burdens for your customers and you; saving them time and you money.
Paperless Direct Debit is relatively straightforward in theory. An organisation captures the payers bank details using one of the methods previously mentioned such as via online web sign up. The organisation must verify the identity of the payer and confirm that the bank details belong to the payer. Here at Interbacs, we provide a range of verification tools that satisfy KYC (Know your customer) requirements. Contact us for more details.
What are the benefits of paperless Direct Debit?
Paperless Direct Debit offers a number of benefits, including:
Sign up at point of sale eliminates paperwork and delays. Direct manual handling is reduced, leading to fewer errors. The collections process can begin earlier, improving cash flow. Instruction details are processed faster and more efficiently. Improves your organisation’s overall customer service.
Paperless Direct Debit guidelines
Paperless Direct Debit is relatively easy to set up. Firstly, your organisation will need to become AUDDIS compliant to use this automated service from Bacs. You will need to complete and submit an AUDDIS and Paperless application form issued by your bank. They will require you to pass a range of vetting criteria, including technical and financial checks. You’ll also need to ensure your systems meet various Bacs test requirements.
Your bank will need to approve all your Paperless Direct Debit materials. These can include everything from scripts to confirmation letters and internet screens. It’s also highly advisable to brief and train your workforce to guarantee customers receive consistent and correct messaging. A mandatory Paperless Direct Debit training course will also need to be completed by two members of staff. In essence, all this means is that IDs have to be checked and verified to ensure that the bank account belongs to you! Luckily for you, Interbacs can help with that.
It’s useful to implement systems to monitor sign-ups, cancellations, unpaids and queries. This will not only ensure you deliver a high-quality Direct Debit experience, but will also serve as a barometer for areas of improvement. It’s also a good idea to introduce a reliable method of confirming Paperless Direct Debit sign-ups, such as voice recording. This will help your operators to manage customer queries more effectively.
Go paperless with Interbacs
Direct Debit Management Systems (DDMS) make it easy to edit, cancel and create new Direct Debits. With more than 30 years of experience delivering bespoke Bacs solutions, Interbacs is a leader in this field. Our DDMS software is a full Direct Debit suite that removes most manual tasks, providing a highly automated service. Our configurable software enables you to use it in a way that best suits you and your company.
DDMS software from Interbacs validates your customer data and bank account details according to Bacs regulations. This means payment plans can be created and edited with ease. Our software also produces straightforward and easy-to-read reports, so you can make more informed decisions about your business. Save time and money with reliable, professional and innovative payment solutions and services from Interbacs.
Interbacs also builds functional websites and webpages to capture all the necessary details required for online Direct Debit sign-ups. Even if you have your own systems or would like to build your own Direct Debit sign-up portal or connect your CRM directly to our BACS approved systems, we can integrate your systems with ours using our API integration toolkit. Managing your Paperless Direct Debits is easy with Interbacs by your side.